HOW DO I CONTACT YOU IF I HAVE QUESTIONS?
Please email us at email@example.com. We are happy to answer your questions about existing orders, shipping, and returns Monday through Friday, between 9:00 am and 5:00 pm EST.
WHAT IS YOUR RETURN POLICY?
We cannot accept any returns on Art, Vintage Items, Candles, and Final Sale items.
Please note: shipping charges are non-refundable.
You may return other new and unused items in original packaging within 14 days of receipt. Other new and unused items may be returned at customer’s expense within 14 days of received date for a refund. Items returned MUST be in their original wrappers. For example, books must have their cellophane seal still intact, and dishware must comeback in its original box.
Regarding Vintage Items: We do our best to share the condition of each vintage item sold in the item description. Note that some of the vintage items have been around for over 50 years and may show normal wear for their age. All vintage items are sold “as-is” condition with all sales final and no returns.
To initiate a return, please email us at firstname.lastname@example.org. You will need to include your order number, the name of the item you would like to return, and the reason you are returning it.
Please repack all items carefully in their original packaging. We are not able to accept returns of goods damaged during shipping back to us. We will let you know via email as soon as we have received your return and processed your refund. It may take up to 14 business days from the date we process your refund for it to show up on your original form of payment.
All return shipping is at the expense of the customer using the shipper of your choice.
WHY CAN’T I RETURN A PIECE OF ART?
We want you to love your art purchase. But acquiring, framing, and shipping art is no small feat, and as a small business, we spend hours, days and weeks, months building our collection. So please choose carefully. If you are deciding on a specific piece and have questions about it, email us at email@example.com. And please check the dimensions before you purchase a piece! Some pieces appear bigger in the images than they really are. We take great time and care to make sure item descriptions are accurate and that our item images are high quality. We love on every piece of art from the moment we purchase it until the moment it lands on your doorstep. Hopefully you can tell by the careful packaging that we aren’t messing around.
WHAT IF YOU MESS UP AND SOMETHING ARRIVES BROKEN OR NOT RIGHT?
If you receive a defective item, damaged item or the wrong item, please contact us immediately at firstname.lastname@example.org. In the case of damage during shipping, please notify us within 48 hours of delivery to initiate the return process. We will initiate a new shipment with a replacement item if it is available, or credit you a refund if one is not available. We will gladly accept returns on damaged items within 14 days. Please email us at email@example.com, and we will make it right. You might even get something special to say we are sorry.
TELL ME MORE ABOUT SHIPPING AND DELIVERY
The date your item will be received depends on a few things. At the time of order, our team will provide an estimated delivery date. We are a small company and will work hard to get in-stock orders out within 24 hours of being placed. We use UPS and FedEx and you have the option of using ground or 2nd day service. Orders placed before 2:00 PM ET on a business day begin processing on that day. Orders placed after 2:00 PM ET begin processing on the next business day except for weekends and holidays.
I ORDERED SEVERAL ITEMS IN A BUNDLE. WILL THEY SHIP SEPARATELY?
Our primary objective is to make sure that you receive your orders in one piece and on time. We will make every attempt to ship your order together, although it may be in separate boxes. Should a delay of an item arise, we will reach out to you.
HOW IS SALES TAX CALCULATED?
Sales tax is calculated at check-out using your shipping destination. Amounts are specific to states’ guidelines.
DO YOU OFFER A TRADE PROGRAM?
We love our designers and are eager to collaborate. However, we do not offer a trade program at the moment, but we hope to have one very soon. Please contact us at firstname.lastname@example.org to learn more and get on the list.
HOW OFTEN DO YOU ADD NEW ITEMS TO YOUR STORE?
We are constantly on the hunt for the newest, coolest, and hardest to find to products. We will send emails for big drops of new merch, but as we ramp up, we will be adding new things every day. Sign up so you never miss the big drops.
What do the black badges on items mean that say "Only One" or "Super Scarce"?
When we say "Only One" we mean there is only one. Not two. Not three. One. This is a one-of-a kind item like an original piece of art, or a hand-blown glass art vase. If you want it - grab it, because you can't get it ever again.
"Super Scarce" means that there may be a few of them floating around but they are either hand-made, limited edition (in a series less than 50), vintage, or generally hard to come by. If you want - grab it, because you probably can't get it ever again.